The Terms of Service related to SMS communication must either be included in the privacy policy or be a stand-alone document. The document must include the following:
1 – Consent for SMS Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2 – Types of SMS Communications:
If you have consented to receive text messages from Power Factor, you may receive messages related to the following:
- Appointment reminders
- Follow-up messages
- Billing inquiries
- Marketing or promotions
Here are some sample SMS messages you may receive from Power Factor.
- Appointment reminders:
- Hi John, just a friendly reminder about your appointment on 3/21/25 at 1:00pm at Power Factor. We look forward to seeing you!
- Follow-up messages:
- Hi Sam, this is Power Factor. We wanted to follow up on our recent conversation. We are happy to answer any further questions or provide additional information.
- Billing Inquires:
- Hi Steve, this is Power Factor. We noticed your stored payment method expires soon. To avoid any interruption in your services with us, please update your info by calling our office.
- Marketing or promotions:
- Hi Chris, this is Power Factor. We are now offering a referral program that rewards current clients for referring new clients with a $50 visa gift card. For more information, please call our office.
Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [5] SMS messages per week related to your [appointments/billing, etc.]. Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method:
You may opt-in to receive SMS messages from Power Factor in the following ways:
- By submitting an online form
Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or you can get help directly from us at [email protected].
Additional Options:
- If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
Standard Messaging Disclosures:
- Message and data rates may apply.
- You can opt out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
- Message frequency may vary.
